FAQ & Shipping Information - European and Int'l Customers
Where do the products come from?
All our products are shipped from our Brazilian warehouse.
Who's responsible for import taxes?
For customers outside Brazil, kindly note that import duties, taxes, and customs fees are not included in the shipping costs. And, the buyer is exclusively responsible for all taxes applicable to the delivery of the order.
What should I do if my product arrives damaged?
If there is any damage to the items that you ordered upon delivery, please contact us within 5 days. Please refer to our Return and Refund page for instructions.
How long will my order take to be delivered?
Most of our customers receive their packages in less than 5 days. You will receive the tracking information within 24 hours (excluding weekends and holidays) after placing your order. Usually, this will happen on the same day if it's before our closing time. The maximum expected delivery time is 10-15 days, depending on the destination country and delivery address. Please note that the delivery time may vary depending on the carrier's shipping practices, delivery location, method of delivery, and quantity of items ordered. Below is a typical delivery time for our customers:
Europe: 4 to 6 days
Middle East: 5 to 7 days
Asia and Oceania: 7 to 9 days
Africa: 7 to 10 days
Additional information:
-
All orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on the next business day.
-
All orders are subject to product availability. If an item in your order is unavailable, we will ship the available part of the order, and when the missing item becomes available, we will ship the remainder of it.
-
Shipping costs for your order are non-refundable and are based on the weight of the items purchased and your location.
-
Your order may be delivered in separate shipments.
-
Additional shipping charges may apply depending on your location and the size of your order.
